Last Updated: December 17, 2025
Introduction
Welcome to LaCoco’s Pizza (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.lacocospizza.com] (the “Website”) or use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Website.
1. Information We Collect
We may collect the following types of information when you interact with our Website:
a. Personal Information
Contact Information: Name, email address, phone number, or mailing address provided when you place orders, sign up for promotions, or contact us.
Account Information: Username, password, or other details if you create an account on our Website.
Payment Information: Billing details, such as credit card information, if you make a purchase (processed through a secure third-party payment processor).
b. Non-Personal Information
Usage Data: Information about how you interact with our Website, such as pages visited, time spent on the Website, and clickstream data.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, or similar technologies to enhance your experience and analyze Website usage.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you provide information through order forms, account creation, or communications with us.
- Automatically: Through cookies, analytics tools, and server logs as you navigate our Website.
- From Third Parties: From service providers, such as analytics or payment processors, that help us operate the Website.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Website and services, including processing pizza orders and deliveries.
- Process transactions and fulfill orders.
- Send you updates, promotional offers, or newsletters about LaCoco’s Pizza (with your consent, where required).
- Respond to your inquiries or provide customer support.
- Analyze Website usage and trends to enhance user experience.
- Protect the security and integrity of our Website.
- Comply with legal obligations.
4. How We Share Your Information
- We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., payment processors, delivery services, or analytics providers) who assist us in operating the Website, provided they agree to keep your information confidential.
- Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a new entity.
- With Your Consent: When you explicitly agree to share your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences, such as saved order details, to improve your experience.
- Analyze Website performance and user behavior.
- Deliver personalized content or advertisements, such as promotions for LaCoco’s Pizza.
You can manage your cookie preferences through your browser settings or by utilizing the Cookie Preferences button at the very bottom of our Website. However, please note that disabling cookies may affect the functionality of our Website.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or certain data processing activities.
To exercise these rights, please contact us at questions@lacocospizza.com. We will respond to your request in accordance with applicable laws.
8. Third-Party Links
Our Website may contain links to third-party websites or services, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 13 (or 16, where applicable). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. SMS Terms & Conditions
LaCoco’s Pizza may send you promotional offers, updates, and rewards information by text message. Message frequency varies. Standard message and data rates may apply.
You may reach us at questions@lacocospizza.com.
Text HELP for help. Reply STOP to cancel at any time.
11. International Data Transfers
If you are accessing our Website from outside the United States, your information may be transferred to, stored, or processed in the United States. We take steps to ensure that such transfers comply with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email at: questions@lacocospizza.com
Terms of Use
Introduction
Welcome to LaCoco’s Pizza (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website [www.lacocospizza.com] (the “Website”) and any services, products, or content provided through it, including online ordering and delivery services (collectively, the “Services”). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.
1. Use of the Website and Services
a. Eligibility
You must be at least 13 years of age to use our Website or Services. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
b. Account Registration
To access certain features, such as online ordering, you may need to create an account. You agree to:
- Provide accurate, complete, and current information during registration.
- Maintain the security of your account credentials and notify us immediately of any unauthorized use.
- Be responsible for all activities conducted under your account.
c. Acceptable Use
You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You will not:
- Use the Website in any way that violates applicable laws or regulations.
- Attempt to interfere with the Website’s functionality, security, or integrity.
- Use automated systems (e.g., bots, scripts) to access or collect data from the Website without our permission.
- Engage in any activity that disrupts or impairs the Website or Services.
2. Ordering and Payment
a. Online Orders
When you place an order through the Website, you agree to:
- Provide accurate delivery and payment information.
- Review your order details, including pricing and delivery instructions, before submission.
- Acknowledge that all orders are subject to availability and confirmation by LaCoco’s Pizza.
b. Pricing and Taxes
All prices listed on the Website are in U.S. dollars and exclude applicable taxes, delivery fees, or other charges unless otherwise stated. We reserve the right to modify prices at any time without prior notice.
c. Payment
Payments for orders are processed through secure third-party payment processors. By submitting payment information, you represent that you are authorized to use the payment method provided. We are not responsible for errors or issues caused by third-party payment processors.
d. Refunds and Cancellations
Orders may be canceled or modified before preparation begins, subject to our discretion. Refunds, if applicable, will be processed in accordance with our refund policy, available upon request at questions@lacocospizza.com.
3. Delivery Services
We may offer delivery services through our Website. You agree to:
- Provide accurate delivery instructions and ensure someone is available to receive the order.
- Acknowledge that delivery times are estimates and may vary due to factors beyond our control (e.g., traffic, weather).
- Contact us promptly at questions@lacocospizza.com if there are issues with your delivery.
4. Intellectual Property
All content on the Website, including text, images, logos, and designs, is owned by or licensed to LaCoco’s Pizza and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
5. User-Generated Content
If you submit content to the Website (e.g., reviews, comments, or photos), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with our Services. You represent that you own or have the right to submit such content and that it does not violate any laws or third-party rights.
6. Third-Party Links and Services
The Website may contain links to third-party websites or services (e.g., payment processors or social media platforms). We are not responsible for the content, policies, or practices of these third parties. Your interactions with them are at your own risk.
7. Disclaimer of Warranties
The Website and Services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
8. Limitation of Liability
To the fullest extent permitted by law, LaCoco’s Pizza, it’s affiliates, and their respective officers, directors, employees, or agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or Services. Our total liability for any claim will not exceed the amount you paid for the services giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless LaCoco’s Pizza and its affiliates, officers, directors, employees, and agents from any claims, losses, or damages, including reasonable attorneys’ fees, arising from your violation of these Terms or your use of the Website or Services.
10. Termination
We reserve the right to suspend or terminate your access to the Website or Services at our discretion, with or without notice, for any reason, including a violation of these Terms. Upon termination, your right to use the Website and Services will cease immediately.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United States and the State of Illinois, without regard to their conflict of laws principles. Any disputes arising from these Terms or your use of the Website will be resolved through binding arbitration in Chicago, IL, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our Website with a revised “Last Updated” date. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.
13 . Delivery Details
Any Delivery Charge is not a tip paid to your driver. Please reward your driver for a job well-done. Delivery charge and tax may apply. Prices, participation, delivery area and charges may vary.
14. Allergen Warning
LaCoco’s Pizza Gluten Free Crust is prepared in a common kitchen with the risk of gluten exposure. Therefore, LaCoco’s DOES NOT recommend this pizza for customers with celiac disease. Customers with gluten sensitivities should exercise judgment in consuming this pizza. LaCoco’s menu items are prepared in stores using a common kitchen. As a result, there may be cross contact between allergens. Customers with an allergen concern should exercise judgement in consuming LaCoco’s menu items.
15. Special Offers and Updates
Some users will occasionally receive information on products, services and special deals. For the privacy of our users, we present the option to not receive these types of communications. If you do not wish to receive future emails, there is a link to unsubscribe included with each email.
16. Text Message Marketing
LaCoco’s Pizza may send you text messages regarding special offers in addition to other promotional material with your consent. Standard message and data rates apply. Message frequency varies. You can opt out at any time by replying “STOP” to any message to cancel. LaCoco’s Pizza does not sell/rent or share customer phone numbers or opt-in information with third parties.
17. Satisfaction Guaranteed
If you are not completely satisfied with your LaCoco’s Pizza experience, we will make it right.
18. Contact Us
If you have any questions or concerns about these Terms, please contact us at: LaCoco’s Pizza >>> questions@lacocospizza.com